How can we help?
Find answers to common questions or contact our support team. We typically respond within 1×24 business hours.
Frequently Asked Questions
KYC verification typically takes under 24 business hours. Our compliance team reviews each submission manually. You'll receive an email notification once approved. If rejected, the reason will be shown and you can resubmit.
To withdraw IDR to your bank account:
- Complete KYC verification first (required)
- Add your bank account in Settings → Bank Accounts
- Go to Wallet → Withdraw, select asset and amount
- Enter your password to authorize
Withdrawals are processed within 1×24 business hours. Fee is 0.5%.
Common reasons for rejection:
- Bank account name doesn't match KYC identity
- Insufficient balance after locking
- Suspicious activity detected
- Incomplete verification
Funds are returned to your balance automatically. Check your email for the specific rejection reason.
OVVI charges 0.10% per trade (buy or sell).
- Withdrawal fee: 0.5% (converted to IDR)
- Deposit: free
- Internal transfer between OVVI users: free
Go to the login page and click "Forgot password?". Enter your registered email. We'll send a reset link valid for 1 hour. If you don't receive it, check your spam folder or submit a ticket below.
Yes. We use:
- Argon2id password hashing
- Password-protected withdrawals
- Rate limiting on all sensitive endpoints
- HTTPS everywhere
- KYC verification for withdrawals
Never share your password or OTP with anyone. OVVI staff will never ask for it.